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Have questions regarding Thunderbirds tickets and policies?

Some of your questions may be answered below. splash_hdr_logo.pngYou can also chat now with one of our representatives by clicking the LiveChat button on the bottom right corner of this page, or by calling (413) 739-GOAL (4625).

Update - Sep. 9, 2021
By order of the Department of Health and Human Services (HHS) and Board of Health, the City of Springfield will implement a citywide mask mandate policy, regardless of vaccination status for those over the age of two years old, effective Monday, September 13, 2021 and will remain in effect until November 1, 2021, unless otherwise amended or rescinded.
 
The mask mandate is for all public places including municipal buildings, private businesses, and public gatherings and events to help mitigate the spread of the COVID-19 Coronavirus.
 
Before the press conference and prior meetings with Mayor Domenic J. Sarno and HHS Commissioner Caulton-Harris, early this morning Dr. Keroack and Dr. Roose met with members of the business community and the Economic Development Council to discuss this coming mandate.  Also, Mayor Sarno and HHS Commissioner Caulton-Harris met with our Springfield Thunderbirds Hockey ownership group.  Mayor Sarno appreciates their cooperation and understanding and he looks forward to attending their upcoming season opener as a season ticket holder.  “At this time, we are only mandating that people wear a mask or face covering.  We are not imposing any capacity limitations,” Mayor Sarno said.  
 

At this current time, the Springfield Thunderbirds are preparing to welcome fans back to the MassMutual Center for the 2021-22 hockey season. The Thunderbirds are working closely with local and state officials in determining COVID-19 protocols and guidelines. Please note all information is subject to change and will be communicated as soon as possible.

 

At all times, the Thunderbirds and the MassMutual Center will be in compliance with the state and local guidelines surrounding social distancing, number of persons permitted at a gathering, mask laws, and more.

MassMutual Center Prohibited Items

Please note the following prohibited items:

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For more answers to frequently asked questions regarding the MassMutual Center, click here.

Is there a maximum number of additional tickets I can purchase for each game?

There is no limit on how many tickets you can purchase. Group rates are available for groups of 10 or more people.

What can I do with past game tickets I did not use?

Unused 2021-22 Full and 22-Game Membership tickets from games that have already been played may be exchanged for a complimentary ticket to a future 2021-22 season home game under our season ticket holder benefit “Never Waste a Ticket Program*."

You may exchange the tickets at the MassMutual Center box office or mail the tickets to the Springfield Thunderbirds ticket office. All exchanges will be on a ticket-for-ticket basis and filled with the best available seats (comparable to your current seat location).

No refunds will be issued for any difference in the value of exchanged tickets. Tickets already exchanged cannot be exchanged multiple times. Partial tickets will not be accepted; the whole ticket must be available for a season ticket to be exchanged. Exchanged tickets must be surrendered and will not be returned.

What is the cost for additional tickets (for Full, 22-Game, and 10-Game members)?

Additional ticket price vary by plan. Contact your Thunderbirds Representative for more details

How many Bring-a-Friend vouchers do I receive with my plan?

  • Full Season Memberships = Four Bring-a-Friend vouchers per paid membership 
  • 22-Game Memberships = Two Bring-a-Friend vouchers per paid membership

Can I get my tickets mailed to me?

Tickets can be mailed for an additional charge via the following options:

  • US First Class mail - $1.00 charge
  • US Priority Mail - $8.00 charge
  • Print-at-Home - $0.00 Charge

What if I don’t know which games I want to redeem my flex vouchers for yet?

No problem. You can redeem your flex vouchers at any time during the season. 

I have 11 people who want to come to a game, but only have 10 vouchers….?

You can always purchase an additional ticket at full price or contact your Thunderbirds Representative to purchase another 10-Flex.

Can I redeem my flex vouchers online?

We will be extending the option for online voucher redemption. For more information, please contact your Thunderbirds Representative.

What are the fees associated with purchasing single game tickets?

ONLINE (24 hours a day)

  • When ordering online ticket fees range from $3-$4 per ticket depending on price. There is also a $4 Order Charge.
  • Please note that these fees are imposed by the MassMutual Center Box Office.

BOX OFFICE (M-F 9am to 5pm, Sat. 10am to 4pm)

  • There are currently no fees when you walk up to purchase a ticket at the Box Office Window.

I couldn't make it to the game. Can I exchange my ticket or get my money back?

No exchanges are allowed for individual game tickets. This stipulation is clearly marked on each ticket. Full and 22-Game Season Ticket Holder tickets may be exchanged under the "Never Waste a Ticket Program"; subject to availability. There is no refund for tickets.

What happens if I couldn't make it because of the weather?

All Springfield Thunderbirds games are 'Rain or Shine' events. Only extreme inclement weather may cause games to be canceled or postponed. Neither rain nor snow, are considered inclement weather. Should a decision be made to cancel or postpone a game, this information will be posted as soon as it is determined via www.springfieldthunderbirds.com and numerous social media channels (Twitter, Facebook, etc.).

How do I order accessible seating?

Accessible seating is available for all events at the MassMutual Center. The MassMutual Center is equipped with elevators as well as special seating areas to accommodate your needs. Accessible parking is available directly across the street in the Civic Center Garage Accessible Seating can be purchased by contacting the Thunderbirds Office at (413) 739-GOAL or the MassMutual Center Box Office at (413) 787-6600 or in person at the main box office. It is recommended that accessible seating is purchased in advance so that our staff can best recommend how to serve your needs.

What should I do if I lose my tickets?

Season Ticket Holders - Tickets will only be replaced upon written notification from the current season ticket holder.

Single Game Buyers - Tickets will only be replaced with a valid ID and confirmation number or the credit card used to purchase the tickets.

How can I get a birthday name on video board?

Birthday names can be booked on the scoreboard by phoning 413.739.GOAL. Bookings must be received two business days before the requested game.