MassMutual Center FAQ's.png

MMCenter-logo-blue_no-white.png

SPRINGFIELD THUNDERBIRDS GAME DAY SECURITY POLICIES

All Springfield Thunderbirds fans may access the arena 60 minutes prior to each game. The MassMutual Center’s intention is to make the process of entering the arena as smooth as possible. The Springfield Thunderbirds would like to remind fans to arrive at all home games as early as possible, this helps avoid delays upon entering the building. On weekends, fans should allow for extra time as larger crowds are regularly expected on Friday and Saturday nights.

Fans may carry in bags that do not exceed 13” x 15” x 6”.  Bags exceeding this size are not permitted in the MassMutual Center, and those fans will be asked to return their oversized bags to their vehicles or discard them. This is in addition to the existing policy that all bags, purses, or personal items of any size are subject to search. 

The MassMutual Center is unable to store oversized or prohibited items.  Fans are encouraged to leave unnecessary personal belongings in their vehicle or at their place of residence.

The MassMutual Center respects the privacy of its guests and enhanced security measures are used to prevent hazardous and prohibited items from entering the venue. These measures are in place in light of the changing world we live in. The enhanced security measures are intended to increase the overall safety of all guests and are consistent with security procedures at other venues around the country.   

FREQUENTLY ASKED TICKET QUESTIONS

What can I do with tickets I didn’t use?

Unused 2016-17 season tickets from games that have already been played may be exchanged for a complimentary ticket to a future 2016-17 season home game under our season ticket holder benefit “Never Waste a Ticket Program”.

You may exchange the tickets at the MassMutual Center box office or mail the tickets to the Springfield Thunderbirds Ticket office. All exchanges will be on a ticket-for-ticket basis and filled with the best available seats (comparable to your current seat location).

No refunds will be issued for any difference in the value of exchanged tickets. Tickets already exchanged cannot be exchanged multiple times. Partial tickets will not be accepted; the whole ticket must be available for a season ticket to be exchanged. Exchanged tickets must be surrendered and will not be returned.

Improper Conduct

Management reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management in their sole discretion as disorderly, who uses vulgar or abusive language or who fails to comply with these or other management rules. Disorderly conduct includes, but is not limited to drunkenness, rowdiness, throwing objects, profanity or obnoxious/excessive use of noisemakers.

Does the MassMutual Center have accessible seating?

Handicap accessible seating is available at various locations throughout the MassMutual Center for Springfield Thunderbirds games. Handicap seating is available to the patron with the disability and one guest. To purchase handicap accessible seating, please call (413) 739-GOAL (4625).

Accessible parking is available in the Civic Center Garage across from the MassMutual Center. To park in the spaces reserved for disabled guests, the vehicle must have a state issued handicapped window pass, sticker or license plate. Any customer may drop off a disabled patron at the front of the MassMutual Center, then park the car in the garage and meet that person inside the Iowa Events Center. 

At what age does my child need a ticket?

Children under two do not require a ticket but will be required to sit on the lap of a paying customer.  Children 2 years and over must have a ticket.

I couldn’t make it to the game. Can I exchange my ticket or get my money back?

No exchanges are allowed for individual game tickets. This stipulation is clearly marked on each ticket.  Full and 22-Game Membership tickets may be exchanged under the "Never Waste a Ticket Program"; subject to availability. There is no refund for tickets.

What happens if I couldn’t make it because of the weather?

All Springfield Thunderbirds games are 'Rain or Shine' events. Only extreme inclement weather may cause games to be canceled or postponed. Neither rain nor snow, are considered inclement weather. Should a decision be made to cancel or postpone a game, this information will be posted as soon as it is determined via 
www.springfieldthunderbirds.com and numerous social media channels (Twitter, Facebook, etc.)

Contact Information

Springfield Thunderbirds

45 Bruce Landon Way

Springfield, MA 01103

Ph: 413-739-GOAL (4625)

SpringfieldThunderbirds.com

When does the Box Office Open?

The MassMutual Center Box Office is open from Monday - Friday 9 AM - 5:00 PM and Saturday 10 AM – 4:00 PM. The Box Office entrance is located on Bruce Landon Way.

Where can I go to smoke?

You can smoke in the designated area which is located outside on the Dwight Street side of the Center, behind Sections 5-6. This is a barricaded area so you are able to re-enter when you are done.  

Where do I park when I come to a game?

The parking lot (Civic Center Garage) is located between Bruce Landon Way and Harrison Avenue, with an entrance on each street. It’s just across the street of the MassMutual Center Box Office entrance. The parking is first come first serve and is free for all Thunderbirds home games with a valid ticket stub.

If I lose something where can I find it?

During a game, you may inquire about lost or found items at Guest Services,
located behind Section 1 on the concourse. Following a game, please call
413-739-GOAL (4625) during normal business hours.

I want to perform the national anthem at a game. How do I do that?

Our national anthems are usually booked by performance groups. Contact the Springfield Thunderbirds Ticket Office at 413-739-GOAL (4625) if you have questions about participating.

Where do I pick up my tickets that are left in Will Call?

Will Call tickets are kept at the Thunderbirds Will Call Table located to the right of the MassMutual Center Box Office. Tickets will be ready for pick up 90 minutes before the start of the hockey game. You must present a valid Photo ID when picking up the tickets. You are also strongly encouraged to bring the credit card you paid with.

Where are the ATM locations?

Section 30 (Concourse).

I have flex tickets, what do I do next?

Flex Tickets need to be redeemed for a game ticket. This can be done at the MassMutual Center Box Office, in person, in advance or on game day. Redemptions may also be done through the Springfield Thunderbirds Ticket office by mail if you know in advance what game you want to attend.

All flex redemptions are based on availability and best available seating. There is potential for your price level to be sold out. In that case, you can upgrade your Flex at a cost or sit in a less expensive price level (no refund on the difference of the price if downgraded). 

Is it possible to upgrade my seats?

Yes. Flex tickets or complimentary tickets and vouchers may be upgraded for the difference.

Are the games on radio or TV?

Yes, all of our home and away games are broadcasted on the radio station 560 AM WHYN. All of our home and away games are video streamed via AHL Live

When can I get into MassMutual Center?

You can get into MassMutual Center 60 minutes before the game.